Originally published on August 5, 2011 and continues to be relevant. Enjoy! As a service provider, we often have clients ask us to help them “increase awareness.” As one of the people responsible for wrapping this often undefined goal in some metrics, I’ve had to figure out what this really means. Often clients aren’t able to distill this goal down into something measurable. But, to gauge our effectiveness, it’s critical that we work together to do so. I’ll attempt to reveal some of the measures that CAN be used. However, as with all things like this, before adopting them for your awareness metrics, make sure these are really measuring what your specific goals are. When speaking of “awareness” what we usually mean is brand awareness. We want people to think of us when doing something related to our cause, our company, or our product. When defined in this way, it becomes a little clearer what things are important to measure.more